In this privacy policy and throughout this website, the terms “FORINI”, “We”, “Us” and “Our” refers to Forlan Group Pty Ltd (ACN 616 470 501). This privacy policy does not cover other websites maintained by other companies and organisations that we might connect with.
At Forini, we understand that privacy is very important to our customers and therefore have in place very stringent measures to ensure high security of the personal information we collect about them. This privacy statement is bound by the provisions of the Privacy Act 1988 (Cth) as well as the Australian Privacy Principles. Under this Privacy Act, personal information is defined as any information or opinion about an identified individual or an individual who is reasonably identifiable:
- Whether the information or opinion is true or not; and
- whether the information or material form is recorded in a material form or not.
This privacy policy sets out how we collect, store and use the personal information that you provide us with.
1.0 Information We Collect
We collect personal information about you when you register for an account, subscribe to our newsletter or use any of our online services including contact forms, advertisements or purchases.
By registering, subscribing or using any of our services, you consent to the use of your personal data in line with this policy. We may also receive some information about you from third parties such as Google, Facebook and others, with whom we have business relationships. We also may collect your personal information through promotions and contests or competitions which we or thirds parties may hold.
The information we collect and hold about you may include your name, email and home address, contact phone numbers, billing and shipping information, IP address, search criteria, shopping history, shopping preferences, and other location information.
2.0 Storage of Personal Information
We do not collect and store your debit or credit card details in our databases nor do we share these details with our general related third parties.
The personal information that we or our related third parties may collect from you is controlled only by us and is stored securely in our facilities and data bases in accordance with the Privacy Policy Act 1988 (Cth). We update and test our security systems on a regular basis to safeguard your personal information. Unless required by law or with your consent, access to your personal information is restricted to Forini’s employees who have been trained on the importance of confidentiality and maintaining the privacy and security of your personal information.
3.0 Uses and Disclosure of Personal Information
Depending on the type of information collect, there are several ways in which we use/handle and disclose your personal information as detailed below:
3.1 Uses of Personal Information
- To provide you with new information, products or services that you request from us or which we feel may be of interest or benefits to you, but only where you have given us authorisation to do so.
- To successfully complete sales and delivery of your order.
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To effectively and efficiently perform after sale services such as the processing of your refunds, warranty claims and general repairs.
- To improve our services through general analytics.
- To provide updates and special offers to you through promotions and other direct marketing means including emails and newsletters.
- To perform general administrative duties including the security and maintenance of our services, and notifications of possible changes to our services.
3.2 Disclosure of Personal Information
- Your personal information will not be disclosed to any third-party person or cooperation in accordance with this privacy policy, unless the information is required by law.
- From time to time, we may share some un-identifiable and aggregate information with our advertisers to help us and them reach our target audience (this information largely consists of statistical information such as age groups, gender and the number of visits to our website)
4.0 Cookies
Our website uses cookies and therefore, if you visit our website and utilise our services, we may collect information about your use of our services using cookies.
4.1 What are Cookies
Cookies are small text files that our website may place on your computer, tablet or mobile devices as a tool to remember your preferences. Please note that cookies can’t harm your computer. Our cookies cannot identify your direct personal information but they may identify your internet service provider (ISP), internet protocol (IP) addresses, browser type, computer operating system, and things alike. Cookies are an industry standard and most websites use them mainly to assist in the improvement of user experiences. For example, they can help display the information on a website in a way that matches your interests.
4.2 Opt Out or Reject Use of Cookies
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you disable cookies in your browser, you may not be able to use the full functionality of our website. If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.
You can also opt-out Google’s use of cookies by visiting Google’s Ads Settings and you can opt out of Google’s DoubleClick’s use of cookies by visiting the DoubleClick opt-out page.
5.0 Consent to Use of Cookies
5.1 Provision of consent
Our website mainly uses Google Analytics, Double-Click and Google AdWords and AdSense for general website traffic analytics, advertising and marketing services.
By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes mentioned above. By using our services, you also consent to disclosure, storage and processing of your personal information as indicated throughout this privacy policy.
5.2 Withdrawal of Consent
Below are a number of ways in which you can go about withdrawing your consent from us to collect, store and use your personal information.
- You can always opt out of Google Analytics as set out in section 4.2 above by disabling or refusing the use of cookies in your browser.
- You can elect not to provide your personal information through enquiries or visits to our website or simply participating in marketing and promotional events that we may hold.
- You can unsubscribe from our newsletters and any of our other services that you may be subscribed in.
- You can Contact Us, email support@forini.com.au or simply write to us at “Attn: Compliance and Privacy Officer, Po Box 95, Beenleigh, Qld, 4207, Australia.”
Our website may contain links to other external websites. Please be aware that we are not responsible for the privacy practices of these external websites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
6.0 Accessing Your Personal Information
You are entitled to have access to any personal information which we hold about you., except in certain exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by Contacting Us using the details above or provided at the end of this privacy policy. Nonetheless, to protect your privacy and the privacy of others, we may need evidence of your identity before we can grant you access to information about you or change it.
7.0 Changes to Our Privacy Policy
Forini has the discretion to change, update or modify this privacy policy at any time and as necessary. We will notify you of any changes either by email if you are a subscribed customer or by posting a notification on our website of the new changes. We also encourage you to regularly review this privacy policy in order to stay informed of any changed on how your personal information is being securely handled.
8.0 Acceptance of the terms of this privacy policy
By using our website our website and services, you signify acceptance of the terms of this privacy policy. If you do not agree with the terms contained herein, we kindly ask that your stop using our website and services. Your continued use of this site after posting on new changes to this privacy policy will also be considered as acceptance of the new changes in the privacy policy.
9.0 Contact Information and Registering a Complaint
We pride ourselves in providing the best customer service and therefore we will do our very best to resold any of your queries. If you have any concerns or would like to raise a complaint in regards to the way we collect, store, use or disclose your personal information, please Contact Us, email support@forini.com.au or simply write to us at “Attn: Compliance and Privacy Officer, Po Box 95, Beenleigh, Qld, 4207, Australia.”
